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Streamline Customer Service with Unified Communications

Streamline Customer Service with Unified Communications

More than ever, businesses are seeking new communications solutions. Instead of old methods, such as analog phone and private branch exchanges (PBX) and a separate computer network, companies are seeking the benefits of more streamlined, economical solutions. Read on to learn what Unified Communications–and its foundation, VoIP–can do for your business. Unified Communications Provides Greater Efficiency More and more businesses are moving into the future, using an Internet-based communications platform. According to research firm Gartner, adoption of Unified Communications (UC) is expected to grow to $167.1 billion by 2025, with an annual growth rate of 16.8%. The foundational technology, Voice Over Internet Protocol (VoIP), allows businesses to make telephone calls using a broadband Internet connection, sometimes right from the computer and sometimes with an adapter connected to their current equipment. Other modes of communication, such as chat and email, can be done over Internet connection also, eliminating the need for separate phone and computer networks. Other capabilities include going from chat to video conferencing, and integration with CRM. Employees then can be current on customer service, projects and confident of processes moving forward.  Considerations Before UC Adoption With all its benefits, Unified Communications can benefit your organization greatly. Not all solutions are equal, however, and it is wise for a company to evaluate its goals to determine what UC services will work best for them. How will this tool help streamline customer service? Which features are most important to have? How many employees does the business have? This last is a key consideration, for many vendors base their rate on the number of employees using the service per month....
Network Compliance is for Everyone

Network Compliance is for Everyone

With so many organizations generating data in the course of daily business, it’s more important than ever to protect it from loss or compromise. Data breaches are frequently in the news, and aside from the negative publicity, result in fines and loss of revenue for companies. Maintaining network compliance is critical for all businesses. Read on to learn how to protect your company from this costly scenario. 

Everything You Need to Know About Multi-Factor Authentication

Everything You Need to Know About Multi-Factor Authentication

Imagine if no matter how well protected your computer systems are, there was yet another level of protection? One which involves specific factors particular to the user, which they can use in addition to a strong password? With multi-factor authentication (MFA), you have yet another defense against bad actors seeking to infiltrate your network. Read on to learn more about this relatively new technology.

October is Cybersecurity Awareness Month: Be Aware and Prepared

October is Cybersecurity Awareness Month: Be Aware and Prepared

October is National Cybersecurity Awareness month, a “collaborative effort between government and industry to raise awareness about the importance of cybersecurity, and to ensure all businesses have the resources to be safer and more secure online.” This year, according to the US Department of Homeland Security, the emphasis is on a proactive approach. Read on to learn more about various aspects of cybersecurity.

The Importance of Data Protection Before a Disaster

The Importance of Data Protection Before a Disaster

Hurricane Dorian is just one event that can potentially affect a business’s access to its data and reemphasizes the importance of having a data protection plan in place. Other events can have the same effect—cyclones, earthquakes, and hurricanes–suspending business operations for days or weeks.  Even a brief power outage can put your company at risk, not to mention the threat of cyberattacks. Read on to learn more about keeping your business’ data safe and accessible. 

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